Chief Executive Officer - William S. Glover
Under the leadership of Mr. Glover, TCRG has demonstrated a commitment to recruit the highest caliber of staff in every aspect of corporate leadership, administration, and service delivery. Having served in the United States Marine Corps for 20 years, Mr. Glover embarked upon a lifelong career of service to fellow Service Members and Veterans. He has 23 years of experience working for the Department of Veterans Affairs. During his tenure he held positions of increasing levels of responsibility while being employed with the San Diego Regional Office as Acting Vocational Rehabilitation and Counseling Officer, Counseling Psychologist for the Disabled Transition Assistance Program, and Manager of VA contractors. During his VA service, Mr. Glover was instrumental in completely redesigning the Vocational Rehabilitation Program to improve efficiencies and outcomes. Currently, his focus is on providing guidance to TCRG and promoting understanding of the laws and regulations applicable to benefits for Veterans and service-disabled Veterans. Mr. Glover is a retired 100% service-connected disabled Veteran. His invaluable experience serves to guide TCRG as a corporation from the Executive Board to direct communication with all TCRG staff and contractors.
Chief Operating Officer - John Houck
As TCRG’s Chief Operating Officer, Mr. Houck is responsible to overseeing the company’s operational performance and contract compliance. He has served in this capacity since the company’s inception and works closely with the CEO and Board of Directors to establish and fulfill the company’s identified operational short and long-term goals. Prior to co-founding TCRG, Houck was the Chief Executive Officer (2012-2016) and Chief Operating Officer (2011-2012) of Veterans Transition Services (VTS), a San Diego based company that specialized in vocational rehabilitation and counseling services for Veterans and Active Duty Military Personnel. Originally from Southern Ohio, Houck now lives in Franklin, Tennessee. He earned his bachelor’s degree in Counseling & Rehabilitation from Marshall University and a master’s degree in Rehabilitation Services from Ohio State University.
Director of Training & Staff Development -
Angela M. O'Shea
Angela M. O’Shea serves as the Director of Training & Staff Development for TCRG and District Manager for VA contracts in the Southeast Region. She has worked in the field of vocational rehabilitation for 36 years as a Certified Rehabilitation Counselor, Certified Disability Management Specialist, and Certified Case Manager. Her experience includes 28 years of business ownership and operations in the southeast states, focused on provision of vocational and medical case management service delivery in Federal government contracting, insurance systems case management (Worker’s Compensation, Long Term Disability, and Liability), and legal consulting.
Areas of expertise include staff development and training, quality assurance and supervision, contract compliance and management, staff recruitment and human resource management, business operations, Federal contract proposal development, and subject matter expertise in vocational rehabilitation. She received her Bachelor of Arts in Psychology and Sociology from the University of Georgia. She obtained a Master of Arts in Rehabilitation Counseling with a specialization in vocational assessment from the University of Georgia.
Board of Directors Member - Karen Gardner
As a key contributor to the Board of Directors of TCRG, Karen Gardner provides governance, leadership and direction for TCRG’s multi-region VR&E contracts. She also serves as the Area Manager for Phoenix, Las Vegas and Los Angeles Regional Offices ensuring that these high-volume service areas are expertly managed through recruiting, training, quality assurance reviews, oversight, coordination and scheduling of sub-contractors. Utilizing strengths in management, organization and communication, Ms. Gardner works closely with TCRG Area Managers and Referral Managers to develop service-delivery protocol, training modules, forms, policies and procedures related to sub-contracting issues. For over 24 years, Ms. Gardner has successfully owned and operated Focus Employment Services, an Arizona-based agency offering a full continuum of vocational rehabilitation services through state and federal contracts. Ms. Gardner is a Certified Rehabilitation Counselor who obtained her Master of Arts in Rehabilitation Counseling from University of Arizona with a specialization in Psychiatric Rehabilitation.